The Importance of Custom Software Services in the Healthcare Industry

Blog / The Importance of Custom Software Services in the Healthcare Industry

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    Sheraz Sarwar
    Sheraz SarwarMarch 22, 2022

    I ensure that our clients & developers are happy as we build exciting products.

    The healthcare industry has trailed behind in technological advancements in recent years. Systems are notoriously lacking interoperability, and patients struggle to get consistent healthcare.

    The current health insurance system means that not all patients can access healthcare in every facility. When they do seek care, facilities struggle to access their electronic health records. Ultimately, this results in poor quality of care for the patient, and a lot of errors and wasted time for physicians. 

    Software is a key element for improving the interoperability, and efficiency, of the healthcare industry. Every hospital and care facility relies on software in the digital age. It allows access to health records, streamlines administrative tasks, facilitates insurance coverage and more. Software is critical to the smooth running of a facility, and is used to improve patient care overall. 

    However, so many facilities run the same software systems, regardless of their requirements. As a result, healthcare providers have to make do with software that doesn’t work for them. Custom software is made to suit requirements, and can benefit the healthcare industry by improving efficiency and patient care. 

    Uses: Hospital Management Systems and EHR Software

    Hospital Management Systems (HMS) and Electronic Health Recording (EHR) software are complex pieces of software. They might be cloud-based, or internal. However, they are one of the most prominent forms of software in the healthcare industry today. 

    There are so many individual components that go into running a healthcare facility. The internal software needs to keep up, and streamline the operations within the facility. 

    HMSs and EHRs manage a number of different tasks for a healthcare facility, for example:

    • Appointments: Management systems are used to manage patient appointments. Depending on the facility, the HMS might need to manage online bookings, outpatient appointments, inpatient appointments, cancellations and more. This is critical to assist in time management for administrative staff. Also, more and more patients expect to be able to make bookings online, and speak to their physicians online or on the phone. Software systems facilitate telehealth, and mHealth services.

    • Patient records: Healthcare staff require access to patient records at all times. They need to be able to access them quickly, in emergency cases, and make regular updates. HMS’s allow staff to transfer data across departments, make changes, and receive updates on a patient's medical status to ensure patients receive the most relevant care possible. 

    • Staffing: While the healthcare industry is notoriously understaffed and stretched, HMS’s play a critical role in managing the staffing at a healthcare facility. Software needs to manage the amount of staff needed at critical times, and provide information on which staff are available at any given moment. Without this information, patients can miss out on the care they need. 

    • Machine data & lab results: This information is key for all physicians. Results need to be available easily, so that a physician can tailor their care to the patient. Digital systems allow important data to be transferred between facilities, resulting in improved care and better outcomes. However, with the increase in mHealth and personal management, this information also needs to be accessible for patients. 

    • Medical supplies: While many HMS tasks are life-critical, administrative tasks are just as critical to the smooth operation of a hospital or other facility. Admin staff need to keep on top of supplies throughout the hospital, and HMS systems are made to manage inventory to ensure that physicians have what they need.

    Therefore, efficient software is essential for the healthcare industry. General practitioners, hospitals, specialist facilities and any other healthcare providers all need to be able to transfer data and access key records. They also benefit from assistance with time-consuming administrative tasks. However, every facility is different. While software is important, it needs to meet the needs of specific patients, and specific services. 

    Custom Software Services

    Tailored Systems and Personalized Care

    In every industry, a tailored service is preferable to a ‘one size fits all’ approach. This is just as true in the healthcare industry. Patients have higher expectations of the healthcare industry than ever. They are also keen to take their health into their own hands, outside of physician visits. 

    Custom software services can provide this tailor-made experience. One example of this is the increase in self-management apps. For instance, wearable tech and apps have been combined to help diabetes patients manage their illness. The software was created specifically for diabetes patients, and monitors blood sugar levels. The software communicates with the wearable tech, and can transfer data to relevant healthcare systems. This takes a preventative approach to disease management, rather than a reactive approach. Ultimately, this improves outcomes for the patients. 

    Healthcare providers also benefit from tailored software services. Not every healthcare facility or provider is going to have the same requirements. For instance, mental health facilities will have different needs to oncology facilities. A tailored software will improve efficiency by keeping regular tasks simple, and free up time for patient care.

    Security is a Priority

    HIPAA compliance is the priority in the US healthcare system. Patient data must be protected. However, as we implement more and more digital systems, there are more data vulnerabilities. Any healthcare software needs to prioritize data privacy and HIPAA compliance.

    Custom software services for the healthcare industry are built with compliance in mind. A ‘one size fits all’ approach cannot always guarantee to suit the kind of data transfer or handling for every kind of use case. 

    Custom software is built to suit the needs of the situation. Therefore, security is a priority, and is built to suit specific processes. For instance, an app may need to transfer data to physicians, but not insurers. However, hospital softwares need to communicate with many different facilities, including insurers. It’s critical that the custom software understands the protocols for different uses cases, and can apply relevant security measures.

    Custom Software Services

    Outsourcing Software Teams

    Outsourced development teams can help to build a custom solution. They have a varied skillset, and a focus on compliance. Consider whether outsourcing development projects can help drive your custom software forward.

    Outsourced teams can provide experts in the digital health space. In health technology, it’s important that developers understand the industry, how to build health solutions, and compliance. Not only that, but they have access to a wider talent pool, securing the best in digital health development talent. The best talent is integral to efficient custom healthcare software. 


    At Vertrical, we have teams of compliance and digital health experts. Our teams are based around the globe, allowing us to recruit the best the digital health space has to offer. Contact us today to discuss your custom software services for the healthcare industry.

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